Joseph M. Juran 1904-2008

·         “Quality is fitness for use”

·          “In the USA; about a third of what we do consists of redoing work previously ‘done’”.

·         “Without a standard, there is no logical basis for making a decision or taking action.”

·          “For quality in the sense of freedom from deficiencies, the long range goal is perfection.”

·          “Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.”

·         “All managerial activity is directed at either breakthrough or control.  Managers are busy doing both of these things, and nothing else.”

Philip B. Crosby 1926-2001

·         “Why spend all this time finding, fixing and fighting when you could have prevented the problem in the first place?”

·         “it isn’t what you find; it’s what you do about what you find”

·          “Good things only happen when planned; bad things happen on their own”

·          “Quality is free.  It’s not a gift, but it’s free.  What costs money are the unquality things – all the actions that involve not doing jobs right the first time.

·          “Quality management is needed because nothing is simple anymore, if indeed it ever was.”

·          “The customer deserves to receive exactly what we have promised  to produce – a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on gossamer wings”

W. Edward Deming 1900-1993

·         “It is not necessary to change.  Survival is not mandatory.”

·          “It is not enough to do your best.  You must know what to do, and then do your best.”

·          “Quality is everyone’s responsibility.”

·          “If you can’t describe what you are doing as a process you don’t know what you’re doing.”

·          “Defects are not free.  Somebody makes them and gets paid for making them.”

·         “There is no substitute for knowledge.”

·         “He who runs his company on visible figures alone will soon have neither company nor visible figures to work with.”

·         “The job of management is not supervision, but leadership.”